INTERNET ACCESS WITH A LOCAL CALL WORLDWIDE

Gain local-call access to the Internet from every major city of the world through Swiftech True Global Internet Roaming service enabled through iPass. This is a cost-effective solution for business travelers and telecommuters who must make long-distance telephone calls to access their Internet accounts at home or at their workplace.

CONVENIENT AND POWERFUL FOR INTERNET USERS

In just a few seconds, with a simple point-and-click interface, the iPass Connect enables you to connect to the Internet with a local phone call from every major city in the world. You maintain one account with Swiftech, continue to use the web browser and e-mail program of your choice, and always use the same user ID and password. Swiftech provides you with the iPass Connect at no additional cost.

TRUE GLOBAL INTERNET ROAMING

We offer you this service through a partnership with iPass, who has the largest operating network of ISPs, telcos and global data networks in the world. The iPass partners bring over 4000 points of presence (POPs) today in more than 150 countries, with redundant coverage in many of the major business capitals around the world.

EXCELLENT SERVICE PERFORMANCE

In addition to our global reach, ISPs providing Internet access iPass deliver excellent service performance and reliability. Companies providing Internet access to the iPass network include UUNET Technologies, BBN Corporation and Equant, enabling 28.8/56k & ISDN modem connections for users traveling in parts of the world where Internet access is still very uncommon.

How to Sign Up for Global Roaming

Prerequisites

You can only sign-up by calling our support-line between 7am and 11pm SGT and request to be included in the global-roam user-database. Also you need to be paying your account by credit card. This is to prevent the service being mis-used whereby your service provider ends up paying the bill. So, before you start, please call 6294 1417. You account particulars will be verified after which the roaming-account will be created immediately.

FAQ

Q

What is the iPass global Internet roaming service?

A

The iPass global Internet roaming service is a service that gives Swiftech customers a local dial-in number to access the Internet when traveling to an area where Swiftech does not have a local access number. This is an ideal solution for traveling Internet customers. When you subscribe to this service, you are able to connect to the Internet through other iPass ISP partners. It is no longer necessary to have multiple ISP accounts just for the sake of being able to surf the Internet and you can also save on long-distance phone bills.

Q

How does it work?

A

The use of intelligent routing and software that resides on the participating Internet service providers' computer system make this roaming service possible. iPass provides a service between ISPs to enable their customers to be authenticated when dialing into each other's services. All you must do is have an account with Swiftech. When you travel, you dial into local number and you log in with the same user ID and password, but include your domain name after your user ID, (e.g., user@swiftech.net.sg). In effect, you are still logging into the Internet via Swiftech, even though you are dialing in through a different provider. You can continue to use your regular web browser, e-mail program or newsgroup software.

Q

What are the benefits?

A

The following are the primary benefits of using the iPass global roaming service: Roaming charges are significantly less than long distance charges. Log into a local number all over the world while maintaining one account. Access all Internet services such as e-mail, WWW, etc. Use existing (and familiar) web browser/e-mail. Faster more reliable connection to a long-distance call. Local-call access from over 4,000 access points.

Q	What are the available roaming numbers?
A	The roaming coverage extends to more than 150 countries and more than 1000 locations. You can now enjoy local call access to the Internet in virtually every major city throughout the world. The complete list is changing constantly. Please update your phonebook regularly to see the latest additions.

Q	What are the charges for the use of the service?
A	The charges change over time and are automatically updated in the new dialer. They range from about US$2.00 per hour, upto US$15.00 per hour, depending on location. Most cities have however multiple access points with various pricing.

Q	How will I be billed when I use the service?
A	The charges for the iPass global Internet roaming service will be on a monthly basis and will form part of your monthly invoice statement from Swiftech.

Q	Is there any special software or configuration I need to have if I want to use the roaming service?
A	If you are using Windows 95, you should have the iPass Connect. You can download that here along with the simple instructions for using the iPass Connect. In order to use the Dial Wizard, you must have Dial-up Networking installed in your "My Computer" folder.

Q	Who do I call for technical assistance when I encounter a problem while roaming?
A	If you encounter any problems while using the roaming numbers, please call our technical support team at 6294 1417

iPass Connect

The iPass Connect program for Windows 95/98 simplifies the process of dialing a specific iPass access point. iPass has imported all the iPass access numbers and set-up information into the iPass Connect. With a few mouse clicks, it will connect directly with the provider of your chosing. The pricing of all the points and the location and telephone numbers are automatically updated as soon as you click on "Update Phonebook" in the Options menu.

How to Install the iPass Connect

Brief Instructions

Download the iPass Connect software from the web site. Run the program, following the instructions given by the software, and the iPass Connect will automatically appear on your desktop.

How to remove the iPass Connect from your computer

Instructions

Click Start- Settings- Control Panel. Double Click on Add/Remove Programs in the Control Panel folder.

From the Add/Remove dialog, scroll down to iPass Connect and double click on the selection.

A confirmation will appear, select Yes to confirm the removal. Click Okay on the progress dialog when it completes.

1.	Test the software before roaming.
	Follow the instructions for installing the iPass Connect and test its operability before you begin traveling.
2.	Different modems functioning worldwide.
	Many countries have different telecommunications laws and practices. Check with your modem supplier that your modem will be compatible with the phone systems of the country that you are traveling. Many of the older modems are not compatible from country to country. Make sure you have all compatible electrical power adapters needed for the country where you are roaming. For some comprehensive information about international phone systems, please see: http://www.teleadapt.com/
3.	Updating your Phonebook.
	Before you begin roaming, connect with Swiftech, start the i-Pass Connect program, goto Options and click "update phonebook". This will update all the settings, pricings etc. The prices quoted are in US$...

Having problems?

Q	The number I selected won't connect.
A	Should you encounter problems connecting to the access number you had pre-selected, try an alternative number within the region you are traveling. If you are unable to connect to numerous access numbers, it may indicate a problem with your modem, your computer or the compatibility to the region in which you are traveling. Consult your technical support group or modem manufacturer for further assistance. If you can connect successfully to your alternative access number, it may indicate your initial access number or site is temporarily unavailable.
Q	I can't hear a modem on the other end of the line.
A	Check if phone system digital. If you suspect the phone system is digital you will need to have a special adapter to connect. The only alternative is to request access to a fax line (fax lines must be analogue to function). Check for pulse or tone dialing. If the phone system is analogue you are safe to connect your modem . Before attempting to dial you should check if the phone system uses pulse dialing or tone dialing. You can easily check this by picking up the phone and dialing one digit. Listen for clicks (pulses) or tones. This will tell you whether to select pulse or tone dial in your software. Ensure that the line is fully connected between the jack and modem. If you are not getting any audible modem/line noise or you cannot hear your modem "handshaking", use your handset to call the modem number to ensure that it is a modem line. If the access number has been incorrectly published, please advise your Internet service provider or iPass Inc.
Q	I don't seem to be making any connection.
A	Make sure that you are dialing any prefixes and that the local dial code is correct for the region that you are dialing in to. (Many hotels require that you dial a number to get an outside line.)
Q	I keep getting a message telling me that I am using an incorrect password.
A	This is a generic message that can indicate: Incorrect password (you must use the same password that you use at your home Internet Service Provider to connect remotely). An incorrect username has been entered. Incorrect domain name (you must use your full email address when logging on to your account remotely). Consult with your Internet service provider that your account is active and that you are using the correct User ID and password.
Q	I get a busy signal when dialing in to an access number while I'm roaming.
A	Occasionally there are times when an access point will be busy. It is recommended that you install alternative access numbers to use during peak business hours. If this is not an option, wait a few minutes and try connecting again.
Q	My World Wide Web (WWW) access is really slow.
	If your access to the World Wide Web is slow, it may be due to one of the following: (i) Slow Network Response A noisy telephone line often causes slow transmission speed, this is often the case in hotels. This can cause modems to work at a slower baud rate than their top speed because the modem has to correct for data errors. Most iPass access numbers support connections of 28,800bpsbut are often hindered by the telecommunications network in the specific country. (ii) Proxy Servers Proxy Servers are used by many ISPs that speed up WWW access (they operate like a huge memory of web pages so that popular sites are served from a local source instead of using overseas bandwidth). If your browser is set to use these then you need to disable this until you are accessing your account again from you home ISP.
	To turn off your proxies in Netscape:
	Go to the Options section. Highlight the Network Preferences section. Select Proxies from the tab bar at the top. Select No Proxies. Hit OK.
	To re-enable proxies in Netscape:
	Go to the Options menu. Click Network Preferences Select Proxies and then Manual Proxy Configuration. Enter your ISP proxy address in the http field. Enter the corresponding Port number. Click on OK and then OK again in the Preferences section to close.
	To turn off your proxy servers in Microsoft Internet Explorer:
	Go to the View section and select Options. Select the Connection option from the top tabs. Make sure that your "Connect through a Proxy Server" box is unchecked.
	To re-enable proxies in Microsoft Internet Explorer:
	Go to the View section and select Options. Select the Connection option from the top tabs. Check the "Connect through a proxy server". Click on the Settings box and enter your ISP proxy address in the http field. Enter the corresponding Port number. Click on OK and then OK again in the Preferences section to close.
Q	My connection sometimes hangs in the middle of my session.
A	Often the only indication that your connection has hanged is that you stop getting network packets. If your SLIP/PPP software is well written, it allows you to close your connection gracefully, but often your applications will be hanged (your application stops responding to your input) and you will have to reboot your machine. One common cause of a connection hang is that your telephone has either hung up (for example, someone may have picked up another extension of the telephone line you are using) or the line may have gotten noisy enough for your modem to hang the line up.
	Line noise
	If the country that you are visiting has a poor telecommunications system or the line you are trying to connect with has audible interference your line might drop out unexpectedly.
	Too general a modem string
	Sometimes a connection with Swiftech relies on a very basic modem string (this is how the modem & telephone line communicate). Often, your ISP will set you up with a very basic/generic modem string. Once you are overseas, and numerous other "hops" go into establishing your connection, it pays to make sure that you are using the best possible modem string. This can often cause dropouts. Please call your ISP or modem manufacturer to get the most reliable modem string.

Swiftech Automation Pte. Ltd.
155 Kallang Way
#01-12 (Office), Tel: 6274 4722, Fax: 6274 4966
#07-22 (Data Center), Tel: 6547 0611, Fax: 6547 0622
Singapore 349244

Email: sales@swiftech.net.sg
Helpdesk Tel: 6547 0611